Orange CDs - Using My Account

Will ING DIRECT remind me of the maturity date on my Orange CD?

Yes. We will send you a notice about 35 days prior to maturity with information on renewal and the current renewal rate. You’ll need to set your maturity instructions to either transfer the maturity value to another account, or to renew the CD at the current rate. If instructions aren’t provided, the CD (including accrued interest) will automatically be renewed at the current rate.

How do I set or change my maturity instructions on my Orange CD?

To set up or change your Orange CD maturity instructions, which must be done prior to the Orange CD maturity date, follow these steps:

1. Sign in to ingdirect.com using your Customer Number or Saver ID and PIN.
2. Click on the Orange CD with the maturity instructions you want to change.
3. Click 'Account Maintenance'.
4. Next to ‘Account Maturity’, click 'Change'.
5. Change your maturity instructions and click 'Accept' to confirm the transaction.

Upon maturity of my Orange CD, if I choose to have my money sent to my linked account, how long will it take?

You‘ll have access to money transferred from your Orange CD into your linked account within 2 bank business days.

What if I provide ING DIRECT with maturity instructions after the CD maturity date? Is there a grace period?

Your Orange CD (including accrued interest) will automatically renew at the current rate. However, as a courtesy, you have a grace period that starts the day after maturity and lasts for 10 calendar days. During this time you can add funds to your CD, change the term or redeem it without penalty. If you choose to make any changes to your CD during the grace period, please give us a call us at 1-888-464-0727 from 8 AM to 8 PM, 7 days a week and an Associate will be happy to assist you.

Can I add money to my CD once it has been opened?

While you can't add money to an existing CD, you can open additional CDs at any time.

Can I change the account that is linked to my Orange CD?

Yes. You can always change your linked account. Learn how to add a link.

Can I receive interest disbursements from my Orange CD?

Yes. You can choose to receive interest disbursements on a monthly or yearly basis (on the anniversary date of the account opening). Interest disbursements can be sent to your Electric Orange, your Orange Savings Account, or an external linked checking account. You can change the account to which interest is disbursed at any time. The ability to select or deselect interest disbursement is only presented for 20 calendar days from account opening.

How do I add a joint account holder to my Orange CD?

To add a joint account holder online:

1. Sign in to ingdirect.com with your Customer Number or Saver ID and PIN.
2. Click on the account you would like to add your joint account holder to.
3. Select 'Account Maintenance'.
4. Under 'Account Ownership', click on 'Add' and follow the steps.

The joint account holder you are adding will receive their own Customer Number and PIN as part of this process.

Please note: If the joint account holder you’re adding is an existing ING DIRECT Customer, they will be asked to enter their Customer Number or Saver ID and PIN as part of the process.

In order for the joint account holder to transfer money in or out of the account, they must have a linked account.

To add a minor (under the age of 18 years), please give us a call us at 1-888-464-0727 from 8 AM to 8 PM, 7 days a week and an Associate will be happy to assist you.

How do I remove a joint account holder from my Orange CD?

To remove a joint account holder online:

1. Sign in to ingdirect.com with your Customer Number or Saver ID and PIN.
2. Click on the account you would like to remove your joint account holder from.
3. Select 'Account Maintenance'.
4. Under 'Account Ownership', select 'Remove From Account' next to your joint account holder, click 'Continue' and follow the steps.

Please note: The joint account holder you’re removing will be asked to enter their Customer Number or Saver ID and PIN as part of the process.

Can my Orange CD be a living trust?

Yes. You can register your account(s) in the name of a Revocable Living Trust. Before you do this, make sure the ownership on your ING DIRECT account(s) matches your trust. For example, the Grantor of your trust must be the primary account holder and at least 18 years old. If you list a Trustee, he/she must also be the joint account holder.

To make ownership changes, sign in to ingdirect.com with your Customer Number or Saver ID and PIN, click on your account(s) and then click ‘Account Maintenance.’

To register your account(s) in the name of a Revocable Living Trust, complete the ‘Certification of Trust form’. Keep in mind:

1. The Grantor and Trustee must be 18 or older.
2. If the Grantor’s name isn’t included in the title of the trust, you’ll also need to send a copy of the first page of the trust document.
3. The Grantor and Trustee names and addresses on the 'Certification of Trust' form must match the account information we have on file.

You can return the ‘Certification of Trust’ form and any supporting documentation one of three ways:

Can I have a Power of Attorney account

While we don’t offer any custodial accounts, we understand you may need a Power of Attorney if an emergency comes up.  You can designate an attorney-in-fact (the person authorized to act on your behalf) who can:

• Close your Orange CD and send the funds back to your linked checking account.  If you don’t have a valid linked checking account, we’ll mail a check to the requested address
• Request statements, tax forms or balance verification on your behalf for situations like Medicaid or housing assistance

Keep in mind, an attorney-in-fact can’t:

• Change any of your personal information, including your contact information or linked checking account information
• Add him/herself as a joint holder on your account

You’ll need to provide the following in order to establish a Power of Attorney:

1. A notarized photocopy of the original Power of Attorney Documents that includes:
   • The name of your Power of Attorney who is acting as the attorney-in-fact
   • Statements authorizing the attorney-in-fact to obtain information regarding your accounts and close them, and that the authorization is effective even if you become incapacitated  
   • Your signature
2. A notarized Letter of Instruction that includes:
   • A statement identifying your acting attorney-in-fact under the Power of Attorney agreement
   • When the Power of Attorney went into effect and how long it will be recognized
   • What your attorney-in-fact wants us to do and any applicable mailing addresses
   • Your attorney-in-fact’s signature

These Power of Attorney documents can be submitted one of two ways:

• Mail to:

ING DIRECT
Attn: Operations
P.O. BOX 60
St. Cloud , MN 56302

• Fax to 1-877-464-4963, Attn: Operations