Contact Us

By Email

You can direct general questions and comments to: sales@ingdirect.com

An Associate will respond to you within 24 hours.

Note: For your security, specific account questions involving personal information must be directed to an Associate by phone.

By Phone

New Customers: 1-800-464-3473 (8 AM – 8 PM, 7 days a week)

Existing Customers: 1-888-464-0727 (8 AM – 8 PM, 7 days a week)

Access your account 24/7 through our Interactive Phone Service: 1-888-464-7868

Mobile

Download our ING DIRECT Banking App from the iTunes® App Store or BlackBerry® App World and access your accounts from anywhere. Check it out.

By Mail

Written Correspondence and Deposits:

ING DIRECT
P.O. Box 60
St. Cloud, MN 56302-0060

By Fax

1-888-464-3220 or 1-302-255-3990

Stop by one of our ING DIRECT Cafés:

Chicago

21 E. Chestnut Street
312-981-1236
Chicago Cafe

Honolulu

1958 Kalakaua Avenue
808-955-1435
Honolulu Cafe

Los Angeles

11175 Santa Monica Blvd. (Corner of Santa Monica Blvd. and the 405 Fwy.)
310-445-0429
Los Angeles Cafe

New York City

968 3rd Avenue (Corner of 58th and 3rd Avenue)
212-752-8432
New York City Cafe

Philadelphia

1636 Walnut Street (Corner of 17th and Walnut Streets)
215-731-1410
Philadelphia Cafe

St. Cloud

30 7th Avenue South
320-534-4640
St. Cloud Cafe

Wilmington

802 Delaware Avenue
302-255-3750
Wilmington Cafe

For media, marketing, and advertising inquiries, use the contact information below.

Marketing & Advertising Inquiries

marketing@ingdirect.com

Media Contact

Cathy MacFarlane
Head of Corporate Relations
302-255-3577
mediarelations@ingdirect.com

Customer Security

If you need to complete further verification, contact Customer Security.

By Phone

1-866-877-2995 (8 AM – 10 PM ET, M – F) (8 AM – 6 PM ET, Sat) (8 AM – 5 PM ET, Sun)

 

Ombudsman

If you have complaints or questions that have not been answered to your satisfaction, contact our Ombudsman.

What is an Ombudsman?

An Ombudsman is an intermediary between a company and its Customers that aims to investigate and resolve Customer complaints and problems.

By Mail

Ombudsman
ING DIRECT
1 South Orange Street
Wilmington, DE 19801
 
  ING Bank, fsb, and its subsidiaries, including ShareBuilder Corporation, have been acquired by Capital One Financial Corporation and are no longer affiliated with ING Groep N.V. ("ING"). The trademarks ING, ING DIRECT, ING Lion, and the ING Lion logo, alone or as a part of any trademark, logo, work or domain name are trademarks of ING and are used by permission.