Contact Us

Questions? Here’s how to reach us:

By Email

You can direct general questions and comments to: sales@ingdirect.com

An Associate will respond to you within 24 hours.

Note: For your security, specific account questions involving personal information must be directed to an Associate by phone.

By Phone

New Customers: 1-800-464-3473 (8 AM – 8 PM, 7 days a week)

Existing Customers: 1-888-464-0727 (8 AM – 8 PM, 7 days a week)

Access your account 24/7 through our Interactive Phone Service: 1-888-464-7868

By Mail

Written Correspondence and Deposits:

ING DIRECT
P.O. Box 60
St. Cloud, MN 56302-0060

By Fax

1-888-464-3220 or 1-302-255-3990

Stop by one of our ING DIRECT Cafés:

Chicago

21 E. Chestnut Street
312-981-1236
Chicago Cafe

Honolulu

1958 Kalakaua Avenue
808-955-1435
Honolulu Cafe

Los Angeles

11175 Santa Monica Blvd. (Corner of Santa Monica Blvd. and the 405 Fwy.)
310-445-0429
Los Angeles Cafe

New York City

968 3rd Avenue (Corner of 58th and 3rd Avenue)
212-752-8432
New York City Cafe

Philadelphia

1636 Walnut Street (Corner of 17th and Walnut Streets)
215-731-1410
Philadelphia Cafe

St. Cloud

30 7th Avenue South
320-534-4640
St. Cloud Cafe

Wilmington

802 Delaware Avenue
302-255-3750
Wilmington Cafe

For media, marketing, and advertising inquiries, use the contact information below.

Marketing & Advertising Inquiries

marketing@ingdirect.com

Media Contact

Cathy MacFarlane
Head of Corporate Relations
302-255-3577
mediarelations@ingdirect.com

Customer Security

If you need to complete further verification, contact Customer Security.

By Phone

1-866-877-2995 (8 AM – 10 PM ET, M – F) (8 AM – 6 PM ET, Sat) (8 AM – 5 PM ET, Sun)

 

Ombudsman

If you have complaints or questions that have not been answered to your satisfaction, contact our Ombudsman.

What is an Ombudsman?

An Ombudsman is an intermediary between a company and its Customers that aims to investigate and resolve Customer complaints and problems.

By Email

ombudsman@ingdirect.com

By Mail

Ombudsman
ING DIRECT
1 South Orange Street
Wilmington, DE 19801