You can direct general questions and comments to: sales@ingdirect.com
An Associate will respond to you within 24 hours.
Note: For your security, specific account questions involving personal information must be directed to an Associate by phone.
New Customers: 1-800-464-3473 (8 AM – 8 PM, 7 days a week)
Existing Customers: 1-888-464-0727 (8 AM – 8 PM, 7 days a week)
Access your account 24/7 through our Interactive Phone Service: 1-888-464-7868
Download our ING DIRECT Banking App from the iTunes® App Store or BlackBerry® App World and access your accounts from anywhere. Check it out.
Written Correspondence and Deposits:
ING DIRECT1-888-464-3220 or 1-302-255-3990
Stop by one of our ING DIRECT Cafés:
For media, marketing, and advertising inquiries, use the contact information below.
If you need to complete further verification, contact Customer Security.
1-866-877-2995 (8 AM – 10 PM ET, M – F) (8 AM – 6 PM ET, Sat) (8 AM – 5 PM ET, Sun)
If you have complaints or questions that have not been answered to your satisfaction, contact our Ombudsman.
An Ombudsman is an intermediary between a company and its Customers that aims to investigate and resolve Customer complaints and problems.
| ING Bank, fsb, and its subsidiaries, including ShareBuilder Corporation, have been acquired by Capital One Financial Corporation and are no longer affiliated with ING Groep N.V. ("ING"). The trademarks ING, ING DIRECT, ING Lion, and the ING Lion logo, alone or as a part of any trademark, logo, work or domain name are trademarks of ING and are used by permission. |