ING Direct - Save Your Money

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Help Center

Our Help Center offers the resources you need to make the most of your experience.

  • Help Topics

    Questions? We have answers.

  • Contact Us

    Need more help? Here’s how to reach us.

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    Learn more about our products and services.

  • Security Zone

    At ING DIRECT, we take your security very seriously.

Top 10 Questions

  • Who is ING DIRECT?
  • Are deposits at ING DIRECT insured by the FDIC?
  • How do I access my money?
  • Will I receive a tax form?
  • What if I forgot my Customer Number or PIN?
  • When do deposits start accruing interest and how long are they on hold?
  • How do you calculate the interest on my account?
  • How do I add a link?
  • How do I add a joint account holder?
  • How do I set or change my maturity instructions on my Orange CD?